FAQ and Policies
Shipping
-Shipping available within the USA and Canada.
-TwoMushrooms will not assume responsibility for, or refund, delayed, lost, or stolen packages. This includes missing packages left on doorsteps. Please contact your post office if your package does not arrive or is missing.
-TwoMushrooms does not accept returns.
Once a package is in the care of USPS or other shipping carriers, it is under their control and no longer under that of TwoMushrooms. If you experience any delays, missing packages or the tracking information has not been updated- please contact USPS or your local post office.
To contact USPS try here- https://www.usps.com/help/missing-mail.htm or visit you local post office (they may be more helpful).
-Please be sure that the shipping address is correct and complete at checkout. If a package is returned to TwoMushrooms by the shipping carrier for any reason, the customer is responsible for paying additional shipping fees. Original shipping fee will not be refunded.
-If package is large, it may be shipped via UPS as oppose to USPS without notification. This may take additional days en route.
-All items are shipped with insurance and tracking. Insurance does NOT cover packages that go missing if the tracking states that the package was "delivered." Insurance DOES cover packages that are lost within the carrier system and have NOT been marked as "delivered." If a package is marked as "delivered" yet after 2 days it is still missing, please contact the shipping carrier or your local post office.
-Delivery dates are never guaranteed. Expect Delays during busier holiday seasons.
-Overseas Customs fees and taxes are the responsibility of the recipient.
-If a package arrives damaged- please take pictures of the shipping box, and any broken items. Please contact TwoMushrooms via your order confirmation email or the contact form via this website to discuss next steps.
General FAQs
Items in shopping Cart are not Reserved.
Having an item in your cart does not reserve it. If someone else has added the same item to their cart and checks out first, then it will no longer be available.
Missing out can be frustrating, and I thank you for your understanding. Unfortunately, I am not accepting custom orders or requests at this time.
Please examine all images closely and read the full description.
All items are handmade and as such imperfections are to be expected. Many pieces incorporate the use of vintage items including the frame. These items are used because of their old and worn look. Often they are stained, scratched and torn. To prevent disappointment I attempt to photograph all of these imperfection and make notes of them in the descriptions. However, sometimes these imperfections can be overlooked.
How soon will my order ship?
If your order is not a made to order item, it will most likely ship within 3 days of the order being placed. Items are not shipped over the weekends. Meaning, if an order is placed on Friday it will not ship until Monday.
Combining shipping for multiple orders.
You will be charged the rates set by USPS, or the selected carrier at checkout, based on the packages weight and size. I try my best to combine multiple orders being shipped to the same address, however I cannot guarantee that I will always notice these orders. If you place multiple orders and would like shipping to be combined, please send a quick email to guarantee combined shipping. If multiple orders are combined to one shipping box, you will be charged for the weight and size of the larger box. This does not guarantee that you will be refunded the second shipping charge. You will always be refunded shipping overages.
Damaged Items.
If an item arrives damaged, please contact me. If you receive a package and the outside packaging looks beaten up please take a picture of it before you open it. This will help in filing a claim with USPS. Once opened please take pictures of the broken or damaged items so that I may see what went wrong. Based on the pictures and information provided, a decision will be made on how to proceed.
Can I cancel my order?
The short answer is no, as once a package is boxed up and dropped off at the post office it is out of my hands. However, if you request a cancellation immediately after ordering, it might be possible to cancel. If you choose to cancel an order after it has been shipped you may return it. However, the customer will be responsible for all shipping charges.